eBooks & Whitepapers
Human-Centered Finance Workbook
Are you tired of chasing down receipts, reopening last month’s books, or having awkward conversations with employees to reconcile expenses? Your purchasing process may be to blame.
eBooks & Whitepapers
Are you tired of chasing down receipts, reopening last month’s books, or having awkward conversations with employees to reconcile expenses? Your purchasing process may be to blame.
Most employees who make business purchases day-to-day aren’t accounting experts. If you want them to comply with company policies, you need to make their spending experience as easy as possible—from request, to purchase, to receipt upload. By putting the users at the forefront of our purchasing process design, we’re eliminating manual work and making it easier for finance to reconcile expenses each month.
Exercise 1: Empathizing with employees
Exercise 2: Mapping the employee purchasing journey
Exercise 3: Identifying pain points